Privacy Policy

1. Introduction

Vireo Visuals (“Vireo”, “we”, “our” or “us”) is committed to protecting the privacy of our clients, website visitors and users.

This Privacy Policy explains how Vireo collects, uses, stores and protects personal information.

By using the Vireo website, submitting enquiries, requesting quotes, purchasing products or engaging our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Vireo may collect personal information including:

• Name;
• Business name;
• Email address;
• Phone number;
• Billing address;
• Delivery address;
• Project information;
• Payment information;
• Website information;
• Communication records.

We only collect information reasonably necessary to provide our services and operate our business.

3. Website Usage Information

When visiting our website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring website;
• Pages visited;
• Time spent on pages;
• General website usage information.

This information is generally used in an aggregated form to improve website performance, usability and user experience.

4. Cookies

The Vireo website may use cookies and similar technologies to improve functionality, performance and user experience.

Cookies may be used to:

• Remember preferences;
• Improve website performance;
• Analyse website traffic;
• Enhance security;
• Support website functionality.

Users may choose to disable cookies through their browser settings, however some website functionality may be affected.

5. How We Use Information

Vireo may use collected information to:

• Respond to enquiries;
• Provide quotations;
• Deliver products and services;
• Process payments;
• Manage projects;
• Communicate with clients;
• Improve website performance;
• Improve business operations;
• Comply with legal obligations.

6. Client Communications

By contacting Vireo or engaging our services, clients may receive communications relating to:

• Project updates;
• Quotations;
• Approvals;
• Invoices;
• Deliveries;
• Service-related matters.

Vireo may also send marketing communications where permitted by law.

Recipients may opt out of marketing communications at any time.

7. Payment Information

Payment information may be processed through third-party payment providers.

Vireo does not store full credit card information on its systems unless required for a legitimate business purpose and permitted by applicable law.

8. Third-Party Services

Vireo may utilise third-party providers including:

• Website hosting providers;
• Domain registrars;
• Payment processors;
• Analytics providers;
• Email providers;
• Courier and freight companies;
• Software and cloud service providers.

Information may be shared with such providers where reasonably necessary to deliver services or operate the business. Vireo does not sell personal information to third parties.

9. Information Security

Vireo takes reasonable steps to protect personal information from:

• Unauthorised access;
• Unauthorised disclosure;
• Misuse;
• Loss;
• Interference;
• Modification.

While reasonable security measures are implemented, no system can guarantee absolute security.

10. Information Retention

Vireo may retain personal information, project records, communications, invoices and related business records for as long as reasonably necessary to:

• Provide services;
• Manage client relationships;
• Resolve disputes;
• Meet legal obligations;
• Maintain business records.

11. Access & Corrections

Clients may request access to personal information held by Vireo.

Where appropriate, Vireo will provide access and allow corrections to inaccurate information.

Requests may be subject to identity verification and legal requirements.

12. External Links

The Vireo website may contain links to third-party websites.

Vireo is not responsible for the privacy practices, content or security of external websites.

Users access third-party websites at their own risk.

13. Business Transfers

If Vireo undergoes a sale, merger, restructure, acquisition or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.

14. Children’s Privacy

The Vireo website and services are not directed toward children under the age of 13.

Vireo does not knowingly collect personal information from children under 13 without appropriate consent.

15. Australian Privacy Laws

Vireo seeks to handle personal information in accordance with applicable Australian privacy laws and regulations.

Nothing in this Privacy Policy limits rights available under applicable privacy legislation.

16. Policy Updates

Vireo reserves the right to update this Privacy Policy from time to time.

Updated versions become effective upon publication on the Vireo website.